WHAT PERSONAL DATA DO WE COLLECT AND PROCESS?  

Personal Data You Provide When you use our websites and Services, including our software portal and Apps, you may choose to provide information that could reasonably be used to contact you, or to identify you directly or indirectly, or that otherwise relates to your person, such as your name, mailing address, telephone number, email address, and communication preferences (collectively, “Personal Data”). If you pay to use our Services, we collect billing information in order to process those payments. We may also collect the Personal Data you provide when you request information, submit comments, or otherwise communicate and interact with us. 

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Automatically Collected Personal Data  

When you use our websites and Services, Ralokan and/or our service providers, may use a variety of tools and technologies that automatically collect technical configurations and information about how visitors use our websites and Services (“Usage Information”). The technologies we use to automatically collect information may include, without limitation, cookies, web beacons, and other tracking technologies.

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Usage Information includes:  

• Browser type and version, operating system, type of device used, device name, IP address, MAC address or other unique identifier for the device used to access the websites and Services, 

• Navigation data such as the time, referral source, application use, length of visit, page views, and website domain names. This data provides us with information about the use of our websites and Services, such as how many visitors visit a specific page, how long they stay on that page, and which hyperlinks, if any, they “click” on. 

When Ralokan associates Usage Information with a specific individual or household, Ralokan treats it as Personal Data. 

For information about our use of cookies and similar technologies, please see our Cookies Policy at https://www.ralokan.com/legal/privacy-policy  

HOW WE USE THE PERSONAL DATA WE COLLECT  

We use and store Personal Data we collect about and from you on the following legal basis, and for the purposes identified below.  

We will process your Personal Data on our legitimate interest, for the following purposes: 

• to manage and operate our websites and provide the Services;

• to communicate with our customers, including responding to requests that you make; 

• to protect the security or integrity of our websites and Services, where necessary; 

• to improve the features, performance, and support of our websites and Services;

• to provide third parties with anonymous statistical information about our users (this information will not be used to identify directly or indirectly any individual user); 

• for disclosure to third companies as part of due diligence processes within business acquisitions or transfers; 

• for our own internal record-keeping requirements and administrative purposes; 

• to comply with any applicable law, regulation, legal process, or enforceable governmental request; 

• to protect against harm to the rights, property or safety of Ralokan, our customers, or the public as required or permitted by law; 

• for any other purpose specifically disclosed to you at the time you provide your Personal Data, provided you have given us your prior consent to that particular processing and 

• as elaborated upon below, to disclose it to our business partners, suppliers or subcontractors which process Personal Data on our behalf for any of the purposes set out in this Privacy Policy. 

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Where Ralokan processes Personal Data to meet its legitimate interests, it balances these against data subjects’ fundamental rights and freedoms and puts in place robust safeguards to ensure that their privacy is protected. 

HOW WE SHARE PERSONAL DATA  

Unless you ask or authorize us to do so, or as otherwise stated in this Privacy Policy, we do not trade, rent, sell, or share your Personal Data collected from this website or through your use of the Services with non-affiliated third parties. We may share non-Personal Data, such as aggregate user statistics, demographic information, and Usage Information (to the extent it is not Personal Data) with third parties for any purpose. 

We may disclose information about you to our clients, business partners, suppliers or subcontractors (who process data on behalf of Ralokan and not for their own purposes) for the purposes set out in this Privacy Policy. We share your Personal Data with: 

Third Parties  

In order to carry out your requests, provide you with our software plattform, respond to your inquiries, and make various features, services, and materials available to you through our websites and Services, we may share your Personal Data and Usage Information with service providers or third parties that perform functions on our behalf. 

Our service providers may include: 

• Plattform providers such as Microsoft, Amazon, Google.

• Companies or individuals that host or operate our websites;

• Providers of data analytics regarding data in our software plattform;

• CRM-system providers; 

• Connectivity providers; 

• Customer service providers; and 

In such cases, these third parties are not entitled to use this information for any other purpose. 

We also may disclose your Personal Data for a business purpose to the following categories of third parties: 

• Business partners; and 

• Internet cookie information recipients as set forth in our Cookies Policy. 

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Ralokan may also share your Personal Data with its parent entities, affiliates and subsidiaries. 

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Business Acquisitions and Transfers  

If Ralokan or our assets are acquired by or transferred to another company, your Personal Data, and any other information that we have collected about the users of our websites or Services, may be disclosed to that company as part of the due diligence process and transferred to that company as part of the transferred assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use Personal Data you have provided in a manner that is consistent with this Privacy Policy. Also, if any bankruptcy or reorganization proceeding is brought by or against us, all such information may be considered an asset of ours and as such may be sold or transferred to third parties. 

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Compliance With Law  

We may disclose your Personal Data and other information to third parties, including governmental authorities, to comply with any applicable law, regulation, legal process, or enforceable governmental request, or if we believe in good faith that such disclosure is necessary to protect against harm to the rights, property or safety of Ralokan, our customers, or the public as required or permitted by law (especially in emergency situations). 

YOUR RIGHTS TO MANAGE YOUR PERSONAL DATA AND DATA RETENTION  

Ralokan may act as either a data controller or a data processor, as defined by the General Data Protection Regulation, with respect to your Personal Data. Generally, Ralokan acts as a data processor when Ralokan collects your Personal Data on behalf of its clients. Ralokan acts as a data controller when it collects Personal Data from its software plattform, website or when providing services directly to end users. 

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We offer you choices regarding the collection, use, and sharing of your Personal Data. 

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You may have the right under applicable law, to verify or access your Personal Data; correct or update your Personal Data when inaccurate or incomplete; ask for its erasure when such Personal Data is no longer necessary for the purposes for which it was collected; restrict the processing of your Personal Data under certain circumstances (in which case we will only retain your Personal Data for the exercise and/or defense of our rights); object to any particular processing operation or activity, having regard to the given circumstances and for reasons related to that particular situation (in which case we will only retain your Personal Data for imperative legitimate reasons or the exercise and/or defense of our rights); or request the portability of any of the Personal Data provided to us (which will allow you to obtain and reuse your Personal Data for your own purposes across different services without hindrance to usability). You may do so by contacting us at the contact information provided below. Please note that unless you state otherwise, we may send any corrected or updated Personal Data to every organization to which your Personal Data has been disclosed in accordance with this Privacy Policy. You also have the right to lodge a complaint with your local data protection authority. 

EXERCISING ACCESS, DATA PORTABILITY, AND DELETION RIGHTS  

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by: 

• Visiting privacy[at]ralokan.com 

The verifiable consumer request must: 

• Provide sufficient information that allows us to verify, to a reasonably high degree of certainty, that you are the person about whom we collected Personal Data. This may include requesting that you provide us with at least two or more pieces of Personal Data to match against Personal Data about you that we may or may not maintain and which we have determined to be reliable for the purpose of verification. 

• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. 

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We cannot respond to your request or provide you with Personal Data if we cannot verify your identity or authority to make the request and confirm the Personal Data relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use Personal Data provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request. 

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You may only make a verifiable consumer request for access or data portability twice within a 12- month period. 

DATA RETENTION  

In accordance with our routine record keeping, we may delete certain records that contain Personal Data you have submitted through our software plattform, websites or by using our Services. Please note that we may be required (by applicable law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). We will keep your Personal Data for as long as we reasonably require to manage your use of our software plattform, websites and/or Services and those processes actively requested by you (e.g. providing you with any information you may request at any given time) through our software plattform, website and Services, and also to comply with any legal retention requirements. 

INTERNATIONAL DATA TRANSFERS  

Personal Data that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this Privacy Policy. Some of these countries may not be recognized as affording an adequate level of data protection by your local data protection authority. To comply with privacy laws in the European Union and other jurisdictions, Ralokan has implemented safeguards in the form of model contracts containing the Standard Contractual Clauses approved by the European Commission that govern our transfer of Personal Data to non-adequate third countries. The conditions of transfer within Ralokan are defined in an intra-company data transfer agreement that incorporates the Standard Contractual Clauses. For more information on international data transfers, you should contact us at the contact information provided below. 

SECURITY OF YOUR PERSONAL DATA  

We take reasonable technical, procedural and organizational precautions to prevent the loss, misuse, or alteration of your Personal Data. Of course, no information security system can be 100% secure. While Ralokan takes steps to protect the security of your Personal Data, please be aware that we cannot ensure or warrant the security of any Personal Data you transmit to us, and you use this website, our software plattform and our Services and provide us with your Personal Data at your own risk. 

THIRD-PARTY WEBSITES  

Our websites may contain links to other websites. Our provision of these links is for your convenience and does not signify our endorsement of such other websites. We have no control over, do not review, and cannot be responsible for these outside websites or their content. These other websites may have their own privacy policies. Please be aware that the terms of our Privacy Policy do not apply to these outside websites. We are not responsible for the privacy policies or practices of third-party websites. ​

CHILDREN  

Our software plattform, website and Services are not directed to children. We do not knowingly collect or solicit personal data from children under the age of 13 (or other relevant age, as applicable, pursuant to relevant law) through our software plattform, website, Services and/or Apps. If we become aware that we have collected personal data from a child under such age, we will promptly delete the information from our records. If you become aware that your child or any child under your care has provided us with Personal Data without your consent, please contact us at the contact information listed below. 

CHANGES TO THIS PRIVACY POLICY  

This Privacy Policy may be updated from time to time and without prior notice to you, and any changes will be effective immediately upon the posting of the revised Privacy Policy. However, if we make any revisions that materially change the ways in which we use or share the Personal Data we have about you, we will provide notice before the change goes into effect and obtain your consent to any such changes as may be required by law. 

HOW TO CONTACT US  

If you have any questions about this Privacy Policy or our processing of your Personal Data, please write to us by email at privacy[at]ralokan.com.